Frequently Asked Questions
After selecting your subscription plan, you'll choose from our supported cryptocurrencies. We'll generate a unique crypto wallet address and display the exact amount you need to send. Simply open your crypto wallet, send the specified amount to the provided address, and your subscription will be activated automatically once the blockchain confirms your transaction (usually within 1-3 minutes).
We accept a wide range of popular cryptocurrencies through our secure payment processor. During checkout, you'll see all available options with their respective network information. Our supported currencies are dynamically updated to include the most reliable and widely-used cryptocurrencies in the market.
Absolutely. We use blockchain technology which provides the highest level of security and transparency. Every transaction is cryptographically secured and verified by the blockchain network. We never store your wallet information, and payments are processed directly through the blockchain without intermediaries accessing your funds.
Most cryptocurrency payments are confirmed within 1-3 minutes. However, confirmation times can vary depending on network congestion and the specific cryptocurrency used. Once your payment is received and confirmed by the blockchain, your subscription will be activated automatically and you'll receive immediate access to all premium features.
It's important to send the exact amount displayed in your payment modal. If you send too little, the payment won't be processed. If you accidentally send too much, the excess amount typically cannot be refunded due to blockchain transaction limitations. Always double-check the amount before confirming your transaction in your crypto wallet.
Due to the irreversible nature of blockchain transactions, cryptocurrency payments cannot be refunded once confirmed. Please ensure you select the correct subscription plan before completing your payment. We recommend starting with our trial period to evaluate our services before committing to a paid subscription.
Each payment session has a time limit (displayed with a countdown timer) to ensure accurate cryptocurrency exchange rates. If your payment window expires before you send the funds, you'll need to start a new payment session. This generates a fresh payment address with updated pricing. Never send funds to an expired payment address as they may not be properly credited to your account.
Currently, each subscription period requires a manual cryptocurrency payment. Before your subscription expires, you'll receive reminders to renew. While cryptocurrency payments don't support automatic recurring billing like credit cards, this gives you more control over your subscription and ensures you only pay when you want to continue the service.
When sending your payment, always check the network specified in your payment details. For example, if we specify "USDT (TRC20)", you must send Tether on the Tron network. Sending on the wrong network (like ERC20 instead of TRC20) will result in permanent loss of your funds. When in doubt, verify the network in your wallet before confirming the transaction.
You'll need to acquire cryptocurrency before subscribing. Popular options include purchasing crypto on exchanges like Coinbase, Binance, or Kraken, or using peer-to-peer platforms. Many exchanges allow you to buy crypto with a credit card or bank transfer. Make sure to transfer your crypto to a personal wallet before making your payment to maintain full control over your funds.